ALAIN LAFUME

Summary

Well adapted to a Client focused environment. Exceptionally driven to deliver the best
customer service while keeping adherent to company rules and obligations.

Skills

• Ten years of strong customer service
• Well-dressed
skills
• Strong mannerism 

• Able to lift over 50 pounds
• Willingness to help
• 
Excellent ability to adapt to any environment
• Willing to do overtime

• Punctual 

• Knowledge in Microsoft Word and PowerPoint
• Fluent in French creole


Education and Training

Roxbury Community College － Boston, MA


Concentrated in continuing my education


Eastern Nazarene College － Quincy, MA


Computer Science

Concentrated in continuing my education

Experience

Retail Assistant Apr 2016 to 02/18

Primark－ Boston, MA

• Greet the customer as soon as they walk into the store. 


• Provide exceptional service on the checkout cashier booths by being friendly to
each customer while accurately scanning each item.

  


• Keep the store in top shape by tidying up any messes and making sure each
clothing rack is properly ordered in chronological order.

Mobile Specialist Apr 2015 to Aug 2015

Best Buy Mobile－ Braintree, MA

• Inspect customer's mobile plan to find the best plan suitable to that customer's
 need.
• 
Provide customers with the best physical protection and insurance for their 
mobile device.
• 
Guide the customer through the store showing what other devices we have to
 offer that will accommodate their needs.
• 
Walk the customer through our W.O.W system to make sure everything is in order.

Customer service Representative Nov 2013 to Sep 2014

Au Bon Pain － Boston, MA

• Prepare customer's food orders such as sandwiches and wraps.

• 
Guide customers who are ready to complete their money transaction after picking 
their food or drink.


• Keep store tidy and in top shape by stocking utilities, brewing new coffee,
cleaning food/drink spills and always have a clean environment.